Full Manual: Amazon Prime Video Unavailable

If you’ve ever seen the “Amazon Prime Video Unavailable” error notice when attempting to stream your favorite movie or TV show on the Amazon Prime network, you’re not alone. Are you curious as to why this message appears on your computer and what you should do to get out of this strange situation?

So, we’ve put together this transcript to teach you about the causes of the Amazon Prime Video Unavailable issue. You will also learn about the remedies to this problem by reading this blog post.
So let’s get started and learn more about the “Amazon Prime Video Unavailable” issue and its solutions.


Causes of the Amazon Prime Video Unavailable Error:

Amazon Prime is without a doubt one of the handiest ways to entertain yourself when you’re at home. It becomes extremely unpleasant, however, when you are interrupted by the Amazon Prime video unavailable message when attempting to stream specific movie titles or TV episodes. Following a thorough review of the literature on this error, we have identified the most prevalent causes of the “Amazon Prime this video is now unavailable” error. These are the reasons:

  • An Outdated App
  • Unavailability of Title
  • Quality of streaming video
  • Enabled “Do not Track Request”
  • Enabled Incognito Mode
  • Installed Antivirus on your device
  • Browser Issue
  • Domain Issue
  • VPN Issue
  • Issues with HDMI Cable
  • Regional (Location) Issue
  • Security Issue
  • Server Outage in your area 

Now that we’ve learned about some of the most common causes of Amazon Prime Video Unavailable Error, let’s try to overcome them one by one and learn about the remedies to totally resolve this issue.

Fixing the Amazon Prime Video Unavailable issue:

Fix#1: Update your App

Because outdated or obsolete software can cause this problem, the first solution we propose is to uninstall the older app version. This is accomplished by keeping your apps up to date. You can either seek the app’s most recent updates or acquire a fresh copy of the app with all of the most recent updates available for download on the “AppStore” (for iOS devices) or the “PlayStore” (forAndroid devices.)

Fix#2: Check for Title Availability in Your Location

It is very likely that you are encountering this error because the content you wish to access is not available in your region or country. Because certain content is only available to viewers in a specific region or country, you have no choice but to wait in the hope that it will be made available in your area.

Fix#3: Change the Stream Quality

The streaming video quality is one of the most prevalent reasons for a video being unavailable. When using a low-bandwidth Internet connection, it becomes impossible to view videos in their original quality. As a result, you will be unable to load high-quality films and will frequently encounter similar problems. You can solve the problem by changing the quality of the streaming video.

To reduce video quality and achieve seamless streaming, click the “Gear” button while watching a video and then switch between qualities until you find one that matches the bandwidth of your connection. Apply the adjustments and check to see if the problem has been rectified.

Fix#4: Disable Do Not Track Request In Chrome

It is important to remember that a few privacy settings on the Chrome browser work against Amazon Prime. When you enable the “Do Not Track Request” option, Amazon is prevented from performing certain activities, resulting in this error. However, you can resolve the problem by disabling the Do Not Track Request option. To do so, follow the instructions below:

  • Open your “Chrome” browser and click on the three vertical dots in the upper-right corner.
  • Then, from the new drop-down menu, choose “Settings.”
  • Scroll down to the “Privacy and Security” option in the Settings window.
  • Here, select “Cookies and Site Data.”
  • To disable it, uncheck the toggle button next to “Send A Do Not Track Request.”

After you’ve disabled the option, check to see if the error has been resolved.

Fix#5: Quit From Incognito Mode

If you are streaming Amazon Prime in Incognito mode in your browser, you are more likely to see the Amazon Prime Video Unavailable error. It is entirely likely that the website will crash with an error code 7031.
To resolve this scenario, simply return to a normal browser window and then try to stream the videos again to see if the error persists.

Fix#6: Turn Off Anti-Virus

Another simple solution is to disable any anti-virus software that may be interfering with the proper operation of Amazon Prime and other similar programs. To complete the task, you must follow the instructions outlined below:

  • Enter “Windows Security” in the search field given next to the Start menu Type, and then click to pick it.
  • Select “Virus & Threat Protection,” then scroll down to “Virus & Threat Protection Settings.”
  • Under this section, select “Manage Settings.” You will notice three distinct security settings.
  • Toggling the button turns “Real-Time Protection” “OFF.”
    When prompted for permission, select “YES.”

That’s all. Return to the streaming app to see if the error has been resolved.

Fix#7: Switch To Chrome Browser

Due to browser difficulties, you may be encountering the video unavailable problem on Amazon Prime. As a result, we recommend that you use a recognized browser, such as Chrome, rather than accessing the program on unknown or less familiar browsers, which may cause incompatibility issues. Simply go to the official Chrome website and download the current version of Chrome, which should fix the problem.

Fix#8: Switch the Streaming to another Domain

If the problem is caused by the Domain, you should be able to address it by changing the Domain. You, like many other users, can quickly resolve the issue by attempting to stream Amazon Prime using one of the following links:



Now, if you are using the.com domain, switch to the.ca domain, or if you are streaming from the.ca domain, switch to the.com domain.

Fix#9: Turn Off VPN

The use of a VPN service is another cause of the problem. VPNs typically change your specific location, making it impossible for Amazon Prime to determine your true location and hence access particular movies or TV series. We recommend that you turn the VPN “OFF” for proper streaming.

Fix#10: Replace Your HDMI Cable

Amazon needs and advises that you use an HDMI 1.4 or HDMI 2.2 cable for a better streaming and viewing experience. In fact, employing anything less than that quality may result in this mistake. Furthermore, mismatched HDMI cables can produce the Video Unavailable warning, therefore use a high-quality HDMI cable to resolve the issue.

Fix#11: Change Amazon Prime Region

If you are experiencing regional or location-related troubles on Amazon, such as your Amazon Prime account being tied to a different region than your actual location. To resolve the issue, use the following procedures to edit and update the account settings:

  • Go to Amazon.com and sign in to your account by entering your legitimate credentials.
  • Navigate to the “Accounts And Lists” option on the site’s upper right.
  • Find and select “Your Content And Devices” under Accounts and Lists.
  • Then, go to “Preferences” and click on the arrow to the right of “Nation/Region Settings,” where you’ll see your current country.
  • When you see a notification appear on the screen, click “Learn More.”
  • Then, choose “Transfer Your Kindle Account To” or “Update Your Default Kindle Store.”
  • When you’re finished, use the Home button on your Amazon Fire TV remote to return to “Home.”
  • Navigate to “Settings,” then “My Account.” Click “Deregister” here.
    To complete the process, you must re-register your device by inputting your Amazon account information for your new country.

This should resolve the Amazon Prime video unavailable issue.

Fix#12: Enable Two-Step Verification

Amazon, like other services, suggests enabling two-step verification on your account due to security concerns. If you do not obtain this additional degree of security, you may encounter such problems. On Amazon, you can enable two-step verification by completing the following tasks:

  • Go to Amazon.com and sign in to your account by entering your legitimate credentials.
  • Navigate to the “Accounts And Lists” option on the site’s upper right.
  • From the drop-down box, select “Your Account.”
  • Then, in the new box, pick “Login And Security.”
  • Find “Advanced Security Settings” and then click the “Edit” button next to it.
  • Click “Get Started” to begin the Two-Step verification procedure.
  • Enter the phone number for whom you want the code and then click “Send Code.”
  • After you’ve obtained the code, put it in the appropriate field and then click the “Verify Code And Continue” button.
  • Finally, click “Got It” to enable two-factor authentication for your Amazon account.

Setting up the 2-step verification can help you get rid of the Amazon Prime Video Unavailable problem.

Fix#13: Verify the Amazon Servers Outage

Because of the server outage in your area, you are likely to receive the Amazon Prime video unavailable error. Servers may crash due to overwhelming traffic, or they may be unavailable for repair. You can learn about the Amazon server outage by visiting this website and monitoring the server’s real-time status.

If this is the cause of your streaming issue, there is little you can do but wait until the outage passes.

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